Services for Fusion QbD®

We are committed to providing comprehensive training for all users of the Fusion QbD® software product modules. This training is offered in the form of on-site and online sessions. Upon completion, participants will receive a certificate confirming the training content.

On-site Product Training

Cromingo offers on-site user training programs for Fusion QbD software modules as a convenient and cost-effective alternative for larger research groups. These programs can be tailored to meet specific requirements. Training includes experimental strategies, Design of Experiments (DOE), Data analysis, graphical visualization, and product and process optimization.

Fusion QbD Training

Online Product Training

Web-based user training is also available for all Fusion QbD software modules. These highly interactive sessions, conducted by qualified S-Matrix personnel, are particularly useful for refresher training and to help new users become familiar with the operation and workflow of the various Fusion QbD software modules.

Please contact us for further information about our training offer.

Getting in contact

Free technical support is provided for the Fusion software for 12 months from the date of purchase. After that, we provide technical support under a Support and Maintenance Agreement (SMA), which is renewable annually. We offer remote support by phone, email and web.

Certified Software Qualification

In cooperation with S-Matrix, two Fusion QbD software qualification options are offered:

• Independent qualification: The software qualification is performed by the customer with the S-Matrix QMD package (see below).
• On-site software qualification. Software qualification is performed by an S-Matrix certified representative on site.

Contact us for more information and documentation.

Qualification Master Documentation Package (QMD Package)

We create a Software Qualification Master Documentation Package (QMD Package) for each release version of Fusion QbD. The QMD contains all documents, testing plans, and data sets required to fully qualify Fusion QbD software installation and operation in customer environments. The QMD covers:

• All 21 CFR Part 11 compliance support tools and functions.
• All installed Fusion Application Modules (FAMs - e.g. Fusion LC Method Development, Fusion LC Method Validation)
• All CDS Data Exchange Modules (DEMs) – e.g.:

»  Agilent ChemStation/OpenLab DEM

»  Thermo Scientific Chromeleon DEM

»  Waters Empower DEM

We also maintain a complete documentation set to support customer software qualification:

• 21 CFR 11 Support Assessment Report
• GAMP 5 Classification Document
• Risk Assessment Document
• Deployment Diagrams
• Detailed Installation/Setup Guides
• URS Documents for each module

Please contact us if you would like to have the software presented. We would be happy to provide you with the software for a trial phase and support you in evaluating the software.

Request a Demo